Emergency Support - Resources
The Security Operations Center (SOC) is available 24 hours a day for emergency assistance related to the World Bank Group (WBG). Non-WBG related emergencies resources are provided through local government offices. Very importantly, resources are available to provide support and assistance to WBG families— individual counseling for spouses/partners and dependents 18 and above for difficult personal issues and stress related to transitions as well as domestic abuse.
- Emergency, call 202-458-8888. Security personnel will put you in contact with an emergency duty officer (medical, travel or human resources related) who will assist you.
- 24/7 Family Consultation Service at +1-202-458-5550 or familyconsultationservice@wbfn.org
- Non-emergency, call 202-473-3333.
- WBG operating status and/or information on WBG related emergencies, call the Alert Line, 202-458-7669, 24/7 (pre-recorded messages).
- Emergency, call +1- 202-458-8888. Security personnel will put you in contact with an emergency duty officer (medical, travel or human resources related) who will assist you.
- 24/7 Family Consultation Service at +1-202-458-5550 or familyconsultationservice@wbfn.org
- Non-emergency, call 202-473-3333
- Emergency situations call 911
- Non-emergency situations related to security, call 311
- For emergency situations call 911
- For non-emergency situations related to security, Monday-Friday, 9:00am-5:00pm, call 301-279-8000
- For emergency situations call 911
- For non-emergency situations related to security, Monday-Friday, 9:00am-5:00pm, call 703-691-2131
- For hate crime and anti-bias activities, Monday-Friday, 9:00am-5:00pm, call 703-691-2031
- For emergency situations call 911
- If you cannot reach the police call the Bank's SOC on 202-458-8888 and talk to a security supervisor for assistance.
- Check local area telephone directories for non-emergency numbers.
Free 24/7 crisis intervention, safety planning, confidential specialist advice and referral are available through the Domestic Abuse Prevention Program (DAPP) for staff members, spouses/partners and families having concerns about their domestic relationships. Call the DAPP Hotline at 1-202-458-5800 from anywhere in the world to speak with counselors trained to work with families dealing with domestic abuse, cultural issues, family and interpersonal conflicts. Counseling is available in several different languages. Support is available for Country Offices.
The WBG Domestic Abuse Prevention Coordinator is available during HQ office hours to advise and guide staff and spouses/partners to approprate services and resources. Contact the Coordinator by email daprevention@worldbank.org.
Visit the WBG DAPP external website at www.worldbank.org/domesticabuse for more information and useful resources.
Services:
The Family Consultation Service (FCS) provides short-term counseling, between one and three sessions, each of which may be 50 minutes in length. You may be seen virtually or at our WBG office or our off-site office. We do not prescribe medications, nor do we provide long-term psychotherapy. It may become clear that lengthier counseling or other services are indicated, and if so we will develop a plan at that time which will likely include a referral to a local professional. Fairly often, it becomes apparent to us that other services within the various organizations would be useful and, with your permission, we make internal referrals to those resources.
Eligibility: WBG and IMF staff, spouses/partners and dependents, over the age of 21 years old, are eligible for services at headquarters (DC metro area) and in country offices.
Many of our families reach out to the FCS to get help for:
- Personal and marital issues
- Children’s emotional adjustment
- Stress, depression or anxiety
- Alcohol and drug abuse
- Family or work issues
- Legal Problems
- Divorce and Separation
You need not face it alone. Call 202-458-5550 or email familyconsultationservice@wbfn.org.